Frequently Asked Questions (FAQs)

• Q: How long does delivery take?
• A: Typically, we deliver orders within 3-7 business days after processing. However, delivery times may vary based on your location and chosen shipping option.
• Q: Which courier service do you use?
• A: We primarily use PAXI Shipping because it offers affordable delivery to selected PEP stores across South Africa. In addition, this service allows you to collect your parcel at a convenient location.
• Q: How can I track my parcel?
• A: Once we ship your order, we’ll send you a tracking code via WhatsApp or email. As a result, you can monitor its journey every step of the way.

• Q: Can I return my personalized product?
• A: Unfortunately, we don’t accept returns on personalized items. However, if the product arrives damaged or doesn’t match the agreed customization request, we will assist you accordingly.
• Q: What should I do if I receive a damaged product?
• A: If you receive a damaged item, please contact us within 48 hours. To ensure a smooth process, make sure to include clear pictures of the product along with your order number. Once we review your request, we’ll arrange a free replacement if approved.
• Q: Do you offer refunds?
• A: In most cases, we provide replacements instead of refunds. However, in rare situations—such as product discontinuation or order cancellation within 24 hours of payment—we will issue a refund.

• Q: Which payment methods do you accept?
• A: We accept secure payments through Paystack and Direct Bank Transfer. This means you can make payments using cards, bank transfers, and other convenient options.
• Q: Is my payment information safe?
• A: Absolutely! We use trusted payment gateways with end-to-end encryption. For this reason, your sensitive details remain fully protected at all times.

• Q: How do I submit my customization request?
• A: Once we confirm your payment, we’ll send you a link to fill out the Customization Request Form. Simply follow the instructions, provide all the necessary details, and we’ll take care of the rest!
• Q: Can I change my customization request after submitting it?
• A: Unfortunately, once production starts, we cannot make any changes. Therefore, we recommend double-checking your details before submitting the form.
• Q: Can I bring my own items (like lunch boxes) for printing?
• A: We currently do not print on personal items such as lunch boxes. The materials may not be compatible with the type of ink we use, which can affect the quality and durability of the print. We recommend selecting from our range of products for the best results. If you need help choosing something suitable, feel free to reach out!
  

If you have any other questions, feel free to contact us via WhatsApp or email. We’re always happy to assist you!