Address
South Africa
Gauteng, JHB, Kensington, 2029

Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM

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A link to set a new password will be sent to your email address.

Registration and use of the website

To register as a user, you must provide a unique username and password and provide certain information and personal details to Takealot. You will need to use your unique username and password to access the Website in order to purchase Goods.
You agree and warrant that your username and password shall:
be used for personal use only; and
not be disclosed by you to any third party.
For security purposes you agree to enter the correct username and password whenever ordering Goods, failing which you will be denied access.
You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorized or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms and Conditions.
You agree to notify Dot Pictures immediately upon becoming aware of or reasonably suspecting any unauthorized access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.
You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorized Dot Pictures representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorized Dot Pictures representative.

Frequently Asked Questions (FAQs)

Frequently Asked Questions

Welcome to Dot Pictures ~ made with passion! Here are answers to common questions to guide you through your shopping experience with us.

1. Shipping & Delivery

Q: How long does delivery take?
A: Our standard delivery takes 3-7 business days after your order has been processed. Delivery timelines may vary depending on your location and shipping option.
Q: Which courier service do you use?
A: We collaborate with PAXI Shipping, which allows affordable delivery to selected PEP stores across South Africa.
Q: How can I track my parcel?
A: Once your parcel is shipped, you’ll receive a tracking code via WhatsApp or email to monitor your parcel’s journey.

2. Returns & Replacements

Q: Can I return my personalized product?
A: Unfortunately, personalized items are non-refundable unless the product is damaged or does not meet the agreed customization request.
Q: What should I do if I receive a damaged product?
A: Please contact us within 48 hours of receiving your order with clear pictures of the product and your order number. We’ll arrange for a replacement at no extra cost if the return is approved.
Q: Do you offer refunds?
A: Refunds are only offered in exceptional cases where a replacement is not possible — such as product discontinuation or order cancellation within 24 hours of payment.

3. Payment Methods

Q: Which payment methods do you accept?
A: We accept secure payments through Paystack, allowing card payments, bank transfers, and other payment options.
Q: Is my payment information safe?
A: Absolutely! We use trusted payment gateways with end-to-end encryption to protect your sensitive information.

4. Personalized Products

Q: How do I submit my customization request?
A: After your payment is confirmed, you’ll receive a link to fill out your Customization Request Form with all the necessary details.
Q: Can I change my customization request after submitting it?
A: Customization requests cannot be changed once production starts. Please double-check your details before submitting

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